Publicly funded home support in BC: how it actually works , read more
Who qualifies, how the daily rate is calculated, what is covered, and where the public system stops. Read this before you pay anyone privately.
Private home care in Metro Vancouver
Care at home, with a record you can actually see.
In-home care for seniors and adults across Metro Vancouver, from registered care aides, with a verified record of every visit: who came, when, and what was done. Our standards are published, so you can check them.
Or call 604-388-8730- Coquitlam, Vancouver, Burnaby, Richmond, North Van, West Van, Surrey, Port Moody, Port Coquitlam and New West
- 24-hour on-call for current clients
Amara, your regular caregiver
Today · Arrived 9:02am · Left 11:04am
Support that fits the situation, not a package
Most families start with a few hours a week and change it as things change. Nothing here is a fixed bundle.
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Personal care
Hands-on help with bathing, dressing, toileting and moving safely
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Home support & homemaking
Meals, laundry, light housekeeping and the errands that keep a home running
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Companionship & social support
Conversation, outings and the routine of a person who reliably shows up
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Dementia care at home
Consistent caregivers, familiar routines, and a calm approach to hard moments
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Respite for family caregivers
Planned, reliable breaks so the person providing care can keep providing it
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Hospital to home
Extra support through the first weeks after a hospital stay
You should not have to take our word for it
We built our own care app, so you can see what happened at each visit instead of having to ask.
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A record made as it happens
Caregivers check in, check out and record each task on their phone as it happens, not from memory at the end of a shift.
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You can see who looked
Every time someone at our office opens a client file, it is logged, and the client can see that log in the app or ask us for a copy.
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You decide who sees what
Family access is granted per person and per category by whoever holds decision-making authority, and can be withdrawn at any time. Caregiver updates are reviewed by our office before family sees them.
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Honest feedback, safely
Clients and families can give feedback on any visit. It goes to our office, never to the caregiver, so you can be candid.
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Nothing is skipped without a reason
If a task is not done, the caregiver records why, at the time.
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Caregivers are looked after too
Caregivers working alone are checked on at every visit, more often where a home’s risk calls for it, and are told about known risks at an address before they arrive.
From first call to first visit, usually inside a week
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Call us
Tell us what is happening. We will say plainly whether we can help, and whether something cheaper or better suited exists first.
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A free assessment at home
A care coordinator visits, meets the person receiving care, and looks at the home itself: stairs, bathroom, hazards, the route to the front door.
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A care plan and a matched caregiver
A written plan you approve before anything starts, and a caregiver matched on skills, language, location and personality.
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A record you can see
Every visit is recorded as it happens. Caregiver updates are reviewed by our office, then shared with you, and the plan changes as needs change.
Ten cities across Metro Vancouver
Fraser Health
Vancouver Coastal Health
Somewhere else in Metro Vancouver? We may still be able to help. Ask us about your address.
Written to be useful whether or not you hire us
Eighteen questions to ask any home care agency in BC , read more
The questions that separate a serious home care provider from a well-marketed one, with our own answers to every one.
Twelve signs a parent needs help at home , read more
What to look for on your next visit, what each sign usually means, and the difference between something to watch and something to act on this week.
The things families ask first
How do we get started?
Call us, or send the contact form. We will talk for fifteen minutes about what is happening and whether we are the right answer. If we are, a care coordinator visits the home, free and with no obligation, and writes a care plan with you. Care can usually start within a few days of that visit.
Will my parent see the same caregiver each time?
That is the goal, and we build the schedule around it. Each client has a regular caregiver, and where we can we introduce a backup early, so a sick day does not have to mean a stranger at the door. Holidays and illness happen, but a rotating cast of strangers is a scheduling failure, and we treat it as one.
How do you check the people you send into a home?
Every caregiver is registered with the BC Care Aide & Community Health Worker Registry, holds a current Criminal Records Review Program check for work with vulnerable adults, and holds current first aid and CPR. We verify credentials against the issuing body rather than accepting a photocopy, and we keep checking after hire. Our standards page sets out exactly what we check.
What does home care cost?
It depends on how many hours you need, what those hours involve, and when they fall: overnights, weekends and statutory holidays cost more. We quote after the assessment, when we actually know what is required, and the quote is one hourly rate with no membership fee, no assessment fee and no administration charge stacked on top. Our costs page explains how home care is funded in BC, including the publicly funded options you may be entitled to before you pay us anything.
Should we be using publicly funded home support instead?
Possibly, and we will say so. If your needs are met by a health authority home support assessment, that is cheaper than we are, and you should use it. Private care makes sense when you need hours the public system does not fund, a schedule it cannot commit to, the same caregiver each visit, or care that starts this week. Many families use both.
How do I know the visit actually happened, and what was done?
Caregivers check in and out on their phone and record each task as it is done. Families with permission see that record in our app: who came, when they arrived and left, and what was done. Notes from the caregiver are reviewed by our office before they reach you. The client can also see who at our office has opened their file, in the app or by asking us.
Talk to a care coordinator
A fifteen-minute call, no charge and no obligation.